Privacy Policy

Advanced Genomics APAC Co., Ltd., established in 2023, is the Asia-Pacific headquarters located in Taoyuan, Taiwan, and operates as a subsidiary of Advanced Genomics Ltd. in the UK. Our website is accessible at https://aglapac.com. In collaboration with our parent companies, Nonacus and Informed Genomics, we strive to make non-invasive, high-quality genomic testing widely available. Our primary focus is on creating diagnostic solutions that empower healthcare providers to make informed decisions, ultimately improving patient outcomes in the biotechnology and healthcare sectors.

Advanced Genomics APAC is fully committed to adhering to all relevant data protection laws and regulations, including Taiwan’s Personal Data Protection Act (PDPA), which guides our handling of personal data. The PDPA underscores core principles such as lawfulness, fairness, transparency, accountability, and the protection of individual rights, which form the foundation of our data privacy practices.

We incorporate these principles throughout our operations, ensuring that personal data is always processed in a legal, fair, and transparent manner. Our commitment to compliance is reflected in several key areas:

• Transparency and Accountability
  We prioritize clarity in our data collection and processing activities. Individuals interacting with our services are informed of what data is collected, why it is collected, and how it will be used. Advanced Genomics APAC is accountable for these activities, taking every measure to ensure that data subjects understand their rights and have the information they need to exercise them.
• Lawful Collection and Processing
  All personal data collected by Advanced Genomics APAC is obtained through lawful and fair means, fully compliant with the PDPA’s guidelines. We collect data only for specific, legitimate purposes and limit our processing to these predefined purposes, which are explicitly communicated to users and customers. Our practices ensure that no data is collected without a clear, legitimate reason.
• Data Minimization and Purpose Limitation
  In line with Taiwan’s legal framework, we follow the principles of data minimization and purpose limitation. This means that we collect only the minimum amount of data necessary to fulfill the specific purpose for which it is gathered. We ensure that all collected data is relevant and directly related to the purpose stated in our policy, thereby avoiding excessive or unnecessary data retention.
• Employee and Partner Compliance
  Every employee, contractor, and partner working with us is required to comply with our data protection standards and undergoes regular training on privacy and data protection. We enforce strict internal policies to ensure that everyone involved in handling personal data adheres to Taiwan’s PDPA guidelines and our internal standards, which go beyond minimum regulatory requirements.
• Monitoring and Adaptation
  Data protection is an ongoing commitment. We continually monitor our compliance with evolving data protection laws and regulatory guidance in Taiwan and other regions relevant to our business. Our policies and practices are regularly reviewed and updated to ensure continued alignment with the latest legal and regulatory developments, thereby maintaining a dynamic and adaptive approach to privacy and data protection.

Through these practices, Advanced Genomics APAC not only ensures compliance with the PDPA but also fosters a culture of respect for privacy and a commitment to ethical data management across all areas of our business.

This Privacy Policy applies to all employees, contractors, third-party serviced providers, and partners of Advanced Genomics APAC involved in the processing, handling, or management of personal data on our behalf. Every individual acting on behalf of the company is obligated to adhere to these standards to ensure that data protection and privacy are rigorously maintained in all company operations. Compliance with this policy is required to uphold the integrity and security of our data practices.

Advanced Genomics APAC collects personal data with the purpose of enhancing services, improving user experience, and ensuring smooth, secure interactions with digital platforms. Each category of personal data serves a specific role in optimizing our offerings and is collected in a transparent and lawful manner. The main types of personal data we collect include:

• Personal Identification Information
  We collect basic personal identifiers to recognize and communicate with individuals in a personalized manner. This may include:
  • Full Name
    We use names to address clients, provide tailored services, and personalize our interactions.
  • Job Title/Role
    Collecting professional details like job titles helps us understand user needs and deliver industry-relevant information, such as product updates for healthcare professionals and decision-makers.
  • Unique Identifiers
    This may involve unique identification numbers provided by users, which help us securely distinguish one individual from another and prevent duplication of records in our systems.
• Contact Information
  Contact details are essential for us to deliver our services effectively and facilitate communication. The contact information we may collect includes:
  • Email Address
    Emails are primarily used for communication, including sending service updates, order confirmations, promotional materials (with user consent), and responses to inquiries.
  • Phone Number
    We use phone numbers to provide real-time assistance when necessary and to handle service-related queries efficiently.
  • Physical Address
    Collecting mailing or delivery addresses enables us to fulfill orders, deliver products and services directly to customers, and issue important documents or contracts as needed.
• Browser and Device Data
  To ensure that our website and digital services operate seamlessly across various devices and settings, we collect browser and device-related data. This helps us optimize our platform for each user’s specific setup. Information collected includes:
  • IP Address
    This allows us to identify users’ geographic location at a broad level, helping in security, fraud prevention, and improving localized content delivery.
  • Operating System and Browser Settings
    Understanding the operating system and browser configuration assists us in adapting our website for compatibility, improving accessibility, and providing technical support.
  • Device Type and Model
    By knowing screen settings, we ensure that visual elements are optimized across devices, especially for applications where data visualization and complex graphics are used.
• Cookies and Tracking Information
  We collect information via cookies and other tracking technologies to better understand how users interact with our website, improve functionality, and analyze user behavior. This includes:
  • Session and Persistent Cookies
    Cookies enable us to keep track of user preferences, manage session data, and remember user selections across visits. Session cookies are deleted after each visit, while persistent cookies remain active for future visits, simplifying user experiences.
  • Analytical Cookies
    Analytical tools (such as Google Analytics) may use cookies to collect anonymous data on website traffic, user interactions, and navigation paths. This data helps us identify areas for improvement, such as which pages are most visited and how users navigate through our site.
  • Behavioral and Marketing Tracking
    In certain cases, cookies may be used to understand user interests for marketing purposes, including displaying relevant advertisements. These cookies track behaviors, such as the pages a user visits and interactions with content, to help us deliver more personalized marketing messages.
• Technical and Interaction Data
  Technical information about interactions on our website or digital platforms is collected to ensure a safe and efficient user experience:
  • Time and Duration of Visits
    Collecting timestamps of when users access our site allows us to analyze peak usage times, helping us optimize server performance and ensure uptime.
  • Interaction and Engagement Patterns
    Tracking clicks, scrolls, and navigation behaviors helps us understand how users interact with our website content, guiding improvements in website structure and user journey.
  • Error Logs and Diagnostic Data
    Collecting diagnostic data in the event of errors or glitches allows us to identify technical issues and resolve them promptly, enhancing user experience and ensuring reliability.
• Location Data
  With user consent, we may collect geolocation data for specific service enhancements:
  • Approximate Location Based on IP Address
    This assists in providing regional content and optimizing website features for local contexts.
• Transactional Data
  For users making purchases or utilizing paid services, transactional data is collected to facilitate these processes:
  • Order History
    We maintain records of past orders for accurate service provision, invoicing, and customer support.
  • Payment Information
    For processing payments securely, though we use trusted third-party payment processors to handle sensitive financial details. Advanced Genomics APAC does not retain sensitive financial data such as credit card numbers, which are managed by our payment providers in compliance with industry standards.

Each data category is collected and processed in line with our commitment to privacy, security, and regulatory compliance, helping us ensure our users experience high-quality, personalized interactions with Advanced Genomics APAC.

Advanced Genomics APAC collects personal data to fulfill several core purposes essential to our mission of advancing genomic testing and healthcare solutions. Each purpose is aligned with user needs and supported by rigorous data protection protocols.

• Product and Service Provision
  Personal data enables us to effectively deliver, manage, and support our comprehensive range of genomic testing products and diagnostic solutions. This includes:
  • Order Fulfillment
    Ensuring accurate and timely delivery of products and services, as well as managing any issues or inquiries related to orders.
  • Customer Support
    Providing responsive support to users who have questions or require assistance with products, including troubleshooting and technical support.
  • Account Management
    For clients who have service accounts with us, we use personal data to maintain secure access, manage subscriptions, and facilitate smooth communication.
• GALEAS Software and Services
  The provision and usage of GALEAS Software Services are governed by our GALEAS Terms of Use, ensuring secure, reliable, and compliant access for all authorized users. These terms outline the rights, responsibilities, and obligations of both users and Advanced Genomics APAC, facilitating a safe, efficient experience with our GALEAS products and services. The main aspects covered under the GALEAS Terms of Use include:
  • Authorized Access and User Authentication
    Access to GALEAS Software is limited to authorized users who are provided secure login credentials. The terms specify that each user is responsible for maintaining the confidentiality of their credentials to prevent unauthorized access.
  • User Responsibilities and Conduct
    Users are expected to adhere to responsible conduct when utilizing GALEAS services. This includes using the software solely for legitimate purposes related to genomic analysis and diagnostics, and refraining from actions that might compromise the software’s integrity, such as unauthorized data manipulation or reverse engineering.
  • Software Maintenance and Updates
    Advanced Genomics APAC is committed to providing regular software updates and maintenance to ensure optimal performance and security. Our GALEAS Terms of Use stipulate that users are required to install these updates as they become available to maintain functionality and compatibility with the latest features.
  • Data Privacy and Security Compliance
    We adhere to strict data protection laws, including Taiwan’s Personal Data Protection Act (PDPA), to safeguard user information and data generated through GALEAS Software. The Terms of Use detail how user data is managed, emphasizing secure processing, data minimization, and user control over personal data.
  • Limitations of Liability
    The GALEAS Terms of Use include specific provisions regarding limitations of liability. These provisions outline our commitment to remedying software issues but also clarify that Advanced Genomics APAC is not liable for issues resulting from improper or unauthorized use of GALEAS services.
  • Intellectual Property Rights
    GALEAS Software and related documentation are the intellectual property of Advanced Genomics APAC. The Terms of Use state that users are granted a non-transferable license for use and are prohibited from duplicating, distributing, or altering any aspect of the software without explicit permission.
  • Support and Communication Channels
    To ensure efficient support, the GALEAS Terms of Use outline communication channels available for users to report issues, receive technical assistance, and submit feedback. These channels enable timely and professional support for all GALEAS-related inquiries.

• Marketing and Outreach
  Personal data helps us engage with users in a relevant, targeted manner through marketing initiatives. This includes:
  • Newsletters and Updates
    We periodically send information on product advancements, healthcare industry trends, and company updates, keeping users informed of relevant developments.
  • Promotions and Exclusive Offers
    By understanding user preferences, we can share exclusive offers, relevant product promotions, and early access to new services, making our communications valuable and aligned with user interests.
  • Personalized Recommendations
    Based on user preferences and past interactions, we tailor our outreach, helping users discover services or products that may be particularly relevant.
• Feedback and Surveys
  Collecting feedback from our users is key to understanding needs and refining our offerings. Data collected for feedback and surveys includes:
  • User Experience Surveys
    We ask users to share their experiences and satisfaction levels with our products and services, providing valuable insights that guide improvements.
  • Product-Specific Feedback
    Targeted feedback on individual products, helps us make feature updates and refinements to meet user expectations better.
  • Surveys on New Services or Features
    We also collect opinions on potential new offerings, allowing us to tailor product development to user needs and expectations.
• Website Optimization and Cookies
  To improve user interaction with our website, we collect data through cookies and tracking technologies, helping us deliver a more personalized and functional online experience:
  • Personalized Navigation
    Cookies store user preferences, allowing returning visitors to enjoy a streamlined experience without having to reset options.
  • Improving Website Performance
    Tracking data helps us identify which areas of the website are most visited, allowing us to optimize content and structure.
  • Enhanced Security
    Data collected through cookies also assists with security, helping detect and prevent unauthorized access or suspicious activity on our website.
• Research and Development
  Advanced Genomics APAC is committed to advancing genomic science and healthcare diagnostics. To support this goal, we collect personal data under strict data protection measures to facilitate:
  • Product and Service Innovation
    Insights from user data inform product design and development, leading to enhanced diagnostic tools and service offerings.
  • Data Analytics
    Analytical studies using de-identified data allow us to understand patterns and trends, supporting predictive modeling and enhancing the effectiveness of our diagnostics solutions.

Each of these data collection purposes adheres to strict privacy and security measures, ensuring that all personal data is managed responsibly and transparently, aligned with the highest standards in data protection and regulatory compliance.

Advanced Genomics APAC are committed to maintaining the privacy and security of personal data. However, in certain situations, we may share this data with carefully selected third parties to ensure the efficient delivery of our services, compliance with legal obligations, and adherence to operational standards. These data-sharing practices are governed by strict contractual agreements that mandate third-party compliance with Taiwan’s Personal Data Protection Act (PDPA) and adherence to stringent security measures. Below, we outline the types of third-party sharing scenarios and the safeguards in place:

• Service Providers and Operational Partners
  We collaborate with trusted service providers to facilitate specific functions critical to our business, such as data storage, analytics, technical support, and IT infrastructure management. These third-party providers are engaged under legally binding agreements that ensure:
  • Data Protection Obligations
    Service providers are contractually bound to protect all personal data, following protocols equivalent to those in place within Advanced Genomics APAC.
  • Data Processing Limitations
    Service providers can only process data in ways necessary for delivering their services, with strict restrictions against using data for any unrelated purposes.
  • Continuous Monitoring and Compliance Audits
    We routinely assess our service providers for compliance with data security standards, including data access protocols, storage limitations, and breach response practices.
• Legal and Regulatory Compliance
  In specific instances, we may disclose personal data to comply with legal or regulatory requirements, such as:
  • Court Orders and Legal Obligations
    When required to respond to lawful requests from regulatory authorities, such as court orders or subpoenas, we will share only the necessary data to fulfill our legal obligations.
  • Government Requests for Data
    Should government entities require information to investigate or enforce regulations, such as health, safety, or security laws, we will cooperate while adhering to the principles of transparency, necessity, and data minimization.
  • Notifications to Affected Individuals
    In compliance with the PDPA, if required by law, we may notify individuals whose data is disclosed under such obligations, outlining the nature of the disclosure and the legal basis for sharing.
• Corporate Transactions
  In the context of potential corporate transactions, such as mergers, acquisitions, reorganizations, or asset transfers, personal data may be disclosed to relevant parties under controlled conditions. This is carried out with strict adherence to confidentiality and data protection principles, ensuring that:
  • Pre-Transaction Confidentiality Agreements
    Any third party involved in the transaction is required to sign a confidentiality agreement, protecting data from unauthorized use or disclosure during preliminary discussions and due diligence processes.
  • Post-Transaction Data Protection Protocols
    In the event of a finalized transaction, personal data will continue to be managed under terms that align with our original data protection commitments, with the acquiring entity obligated to uphold the security and privacy of personal information in compliance with the PDPA.
• Data Protection and Security Measures for Third-Party Sharing
  To safeguard personal data in all third-party interactions, Advanced Genomics APAC enforces robust data protection standards that include:
  • Contractual Obligations
    Each third-party relationship is governed by a contract that outlines specific data security, confidentiality, and compliance requirements. These agreements ensure that data is used only for authorized purposes and is protected against unauthorized access or misuse.
  • Regular Compliance Reviews
    Our data protection team conducts ongoing reviews of third-party data handling practices, verifying that partners maintain the security measures stipulated in their agreements.
  • Equivalency of Security Measures
    We require all third parties to implement security measures that meet or exceed our internal protocols. This includes data encryption, access control, and breach response mechanisms to prevent unauthorized access, loss, or compromise of data.
• Transparency and Accountability in Data Sharing
  Advanced Genomics APAC is committed to transparency in all instances of data sharing. In compliance with Taiwan’s PDPA and international data protection standards, we:
  • Disclose the Purposes of Data Sharing
    Users are informed about the types of third-party data sharing that may occur, the reasons for sharing, and the protection measures in place.
  • Respect User Rights and Choices
    When applicable, we provide individuals with options regarding data sharing preferences, ensuring control over how their personal information is shared.
  • Regular Policy Updates
    As third-party sharing practices evolve to meet operational or regulatory changes, we periodically update our privacy policy and notify affected individuals of any significant changes.

In all cases, Advanced Genomics APAC upholds a strict commitment to data security, user rights, and regulatory compliance, ensuring that any third-party data sharing respects the confidentiality and integrity of personal data entrusted to us.

Advanced Genomics APAC encourages engagement through comments and interactions on our website, fostering a community of shared knowledge and support. To maintain a safe, respectful environment and safeguard against misuse, we collect specific data for each comment submitted. Below is a detailed explanation of the types of data collected, their purposes, and how we manage user-generated content with transparency and security in mind.

• Data Collected from Comment Submissions
  When users leave a comment on our website, we collect the following data to verify identities, enhance user experience, and manage content responsibly:
  • Comment Data
    This includes any information explicitly provided in the comment form, such as the name, email address, and the content of the comment itself. These details help us identify the commenter and facilitate further engagement.
  • IP Address
    The visitor’s IP address is recorded as part of our commitment to preventing spam and other malicious activity. The IP address allows us to identify patterns and take precautionary measures against potential spam attacks.
  • Browser User Agent String
    This string contains information about the user’s browser and operating system, assisting in spam detection and helping us understand compatibility issues or technical limitations when engaging with our platform.
• Gravatar Integration for Profile Picture Display
  For users who wish to display a profile picture beside their comments, we provide integration with the Gravatar service, which enables globally recognized avatars linked to an email address. Here’s how this process works:
  • Email Hashing for Privacy
    To maintain privacy, we generate an anonymized hash string from the email address provided in the comment form. This hash string is shared with Gravatar to verify if the commenter has an existing Gravatar profile, without revealing the actual email address.
  • Profile Picture Display
    Once the comment is approved, if a Gravatar profile is associated with the hashed email, the Gravatar profile picture may appear beside the comment on our website. This feature is optional, and users may choose to display or withhold a Gravatar image according to their preferences.
  • Gravatar Privacy Policy
    For more information on Gravatar’s data practices, users are encouraged to review the Gravatar Privacy Policy.
• User Responsibilities and Content Guidelines
  We ask all users who engage in comments and other interactions on our website to:
  • Foster Respectful Communication
    Users should share comments that are respectful, relevant, and aligned with our community standards. Abusive or inappropriate content will be flagged for review and may be removed.
  • Avoid Sharing Personal or Sensitive Information
    While comments may be visible publicly, users are advised against sharing sensitive personal data in the comment field to maintain privacy.
  • Respect Intellectual Property
    Users must ensure that any shared content complies with copyright laws and does not infringe on others’ intellectual property.
• Comment Approval and Public Visibility
  To maintain a high standard of discourse and user safety, all comments undergo a review process before being made public:
  • Approval Process
    Comments are reviewed for compliance with our guidelines. Once approved, they are published on the website, enabling public visibility for community engagement.
  • Display of Gravatar Profile Pictures
    If a user has opted to link their Gravatar profile, the profile picture associated with their Gravatar account will be displayed alongside the approved comment.
• User Rights Over Comment Data
  We respect user rights regarding any data provided in comments. If a commenter wishes to modify or delete a comment, they can:
  • Request Comment Removal
    By contacting us directly, users can request the removal of their comments or any associated data.
  • Data Portability
    Commenters may also request a copy of their submitted data, including any data associated with their interactions on our site.

Advanced Genomics APAC values the privacy and security of all media uploaded by users to our website. To ensure a safe environment, we have established guidelines regarding user-uploaded media, particularly in relation to embedded location data. Below is an expanded overview of these guidelines and best practices to protect user privacy:

• Guidelines for Media Uploads
  Users are welcome to share media content on our platform as part of their interaction with our community, whether in the form of images or other visual content. However, due to the inherent risks associated with embedded metadata, we have established best practices to guide users:
  • Location Data (EXIF GPS) Awareness
    Many digital images contain embedded metadata known as Exchangeable Image File Format (EXIF) data. This data often includes GPS coordinates, revealing the precise location where an image was captured. While EXIF data is useful for certain purposes (such as organizing photos by location), it poses a potential privacy risk when images are shared publicly.
  • Risks of Location Data Exposure
    EXIF data, particularly GPS information, can be easily extracted by other visitors to the website or by anyone who downloads the media. This can inadvertently expose sensitive location details, such as home addresses, frequent locations, or other private spaces.
• Best Practices for Protecting Location Privacy
  To protect user privacy, Advanced Genomics APAC strongly advises users to remove EXIF metadata, including any location data, before uploading images. Here are the recommended steps:
  • Remove EXIF Data
    Users can manually remove EXIF data using photo editing software, online tools, or by adjusting privacy settings on their devices. Many modern devices and apps provide options to disable or strip location data from images before sharing.
  • Use Privacy-Focused Applications
    Some applications automatically exclude location metadata when exporting images or uploading them to online platforms. Users are encouraged to explore and use privacy-focused tools if they frequently upload media to websites or social networks.
• Website Behavior Regarding User-Uploaded Media
  Our website does not actively monitor or remove EXIF data from user-uploaded images. As a result:
  • Potential for Data Extraction by Others
    Uploaded media with embedded location data may be downloaded by others, who could extract this data. Advanced Genomics APAC is not responsible for any location information disclosed through media uploads. Users are responsible for understanding the data contained within their files and taking appropriate precautions.
  • Public Availability of Uploaded Content
    Once uploaded, media files may be viewable by a wide audience depending on the platform’s settings. Users should treat any media upload as potentially accessible to the public and ensure that all personal data embedded in files has been considered before posting.
• User Responsibility and Caution
  While Advanced Genomics APAC provides guidance on protecting privacy, users must exercise discretion and responsibility when uploading media:
  • Awareness of Privacy Risks
    Users are encouraged to stay informed about the risks associated with sharing media containing embedded metadata. As privacy risks can vary based on the type of content and the audience, users should carefully review the contents of any media file before posting.
  • Consent for Shared Content
    If images feature other individuals, users should obtain permission before uploading to respect the privacy and rights of all parties. This consideration helps ensure that our platform remains respectful and compliant with privacy principles.

To enhance the functionality and user experience of our website, Advanced Genomics APAC employs various cookies and tracking technologies. Cookies are small text files stored on your device that help us remember your preferences and improve navigation and accessibility across our site. We use the following types of cookies and tracking mechanisms to serve specific purposes:

• Comment Cookies
  To improve the commenting experience, our site provides a feature that remembers user details in the comments section. When users choose to comment, the following data may be stored in cookies for convenience:
  • Name, Email, and Website Preferences
    These cookies store a commenter’s name, email address, and website URL to save time on future comments, allowing users to avoid re-entering this information each time they post.
  • Duration
    These comment-related cookies remain active on a user’s device for one year from the date of initial use.
• Login and Display Settings Cookies
  For registered users, our website uses cookies to store login credentials and display preferences, creating a smoother user experience with minimal disruptions:
  • Login Information
    A cookie is stored when a user logs in, enabling our site to recognize the user’s session. Login cookies last for two days by default.
  • Display Preferences
    To personalize the appearance of our site, users’ screen display settings (such as layout or theme) are stored in cookies for up to one year.
• Temporary Cookies for Browser Compatibility
  To ensure compatibility with users’ browsers, our site places a temporary cookie on visitors’ devices to verify if their browsers accept cookies:
  • Compatibility Testing
    This temporary cookie is used to assess whether a user’s browser supports cookies, which is necessary for optimal site functionality.
  • Expiration
    This temporary cookie does not store any personal data and is automatically discarded when the user closes the browser session, protecting privacy while enhancing usability.
• Cookies Management and User Control
  Advanced Genomics APAC respects user control over cookies. Most browsers allow users to view and manage cookies stored on their devices, including enabling, disabling, or deleting them as preferred. Users are encouraged to configure their browser settings to suit their privacy needs:
  • Clearing Cookies
    Users may clear cookies at any time via browser settings, which will remove stored login, display preferences, and comment information.
  • Impact on Experience
    While disabling cookies is an option, please note that certain functionalities (such as maintaining login sessions or remembering user preferences) may be affected.
• Third-Party Cookies
  Our website may include content from external sources or links to third-party services, which may set additional cookies. These cookies are governed by the privacy policies of the respective third-party sites. Advanced Genomics APAC advises users to review the cookie policies of any third-party websites accessed through our platform.

To enrich user experience, Advanced Genomics APAC’s website may include embedded media, such as videos, articles, or interactive features, from third-party websites. This embedded content is designed to appear seamlessly within our platform, providing access to diverse information sources and supplementary materials.

However, when users interact with embedded content, it functions in the same manner as if the user has visited the third-party site directly. Consequently, the external website may apply its own data collection practices, use cookies, and implement tracking technologies that are beyond our control. These third-party sites may gather information about user interactions with the embedded content, including details related to browsing habits, account information, or device specifications if the user has an account with the external site.

To protect user privacy and ensure transparency, we encourage users to review the privacy policies of any third-party sites associated with embedded content. These policies govern data collection, storage, and usage by the external sites, including any analytics or cookies employed. Users should be aware that interacting with embedded content may expose them to tracking or data usage practices different from those applied by Advanced Genomics APAC.

For added privacy control, users are advised to adjust their browser settings and account privacy settings on these external sites to match their data-sharing preferences.

To enhance the security of our services and protect user accounts, Advanced Genomics APAC may use specific data, such as IP addresses, in select interactions. For example, when a user initiates a password reset request, the associated IP address may be logged to help validate the identity of the requestor, detect potential fraudulent activity, and ensure account integrity.

Advanced Genomics APAC does not share personal data, including IP addresses, with unauthorized third parties. Our security measures are designed to safeguard data strictly within the scope of essential functions and authorized purposes. Only trusted personnel and systems that require access to fulfill operational or security needs are permitted to view or handle such data.

Furthermore, our data sharing practices fully comply with relevant data protection laws, including Taiwan’s Personal Data Protection Act (PDPA). Any sharing of information with external parties—such as cybersecurity firms or law enforcement—will only occur when legally mandated or if necessary for protective action in compliance with the highest standards of data privacy and security.

Advanced Genomics APAC retains personal data only for as long as necessary to fulfill the purposes detailed in this Privacy Policy. This retention policy allows us to meet legal, operational, and service requirements while respecting users’ privacy and data rights.

• Comments and Metadata
  For users who engage with our website by leaving comments, we retain the comment content and metadata indefinitely. This enables streamlined interaction for users who wish to participate in ongoing discussions, ensuring that previous contributions can be easily referenced without the need for re-approval or re-entry.
• Registered Users
  For users who register an account with us, we store the personal data they provide in their user profiles. This includes essential information such as name, email address, and contact details necessary for account functionality. Registered users have the ability to view, update, and modify their personal data at any time through their profile settings. However, usernames are fixed and cannot be changed by users themselves, ensuring consistent identification within our systems.

Website administrators maintain privileged access to registered user profiles to facilitate support, enforce policies, and ensure the accuracy and security of stored data. Administrators may also make necessary edits to user data, following strict internal protocols to maintain data integrity and user confidentiality.

We evaluate data retention needs regularly to ensure compliance with relevant laws and operational best practices.

In line with Taiwan’s Personal Data Protection Act (PDPA), Advanced Genomics APAC is committed to upholding users’ rights to access, correct, and delete their personal data. These rights ensure transparency and empower users to maintain control over their information:

• Access
  Users have the right to request a copy of their personal data held by Advanced Genomics APAC. This access includes an overview of the data we collect, its intended purposes, and any third parties with whom we may have shared it. We strive to provide this information accurately and in a timely manner upon request.
• Correction
  If users identify inaccuracies or outdated information in their personal data, they have the right to request corrections. This ensures that all records remain up-to-date and reliable. Corrections may include updating contact information, correcting factual errors, or modifying account preferences to reflect current needs.
• Deletion
  Users may request the deletion of their personal data when they no longer wish for us to retain it. We will honor such requests, except in cases where data retention is legally mandated, necessary for ongoing contractual obligations, or essential for legitimate business or security purposes.

Advanced Genomics APAC may, under certain circumstances, process personal data using automated systems or transfer it internationally to support security and operational needs. We take necessary measures to ensure that such data remains protected in compliance with Taiwan’s Personal Data Protection Act (PDPA) and other relevant privacy regulations.

• Automated Processing
  Some personal data may undergo automated processing for specific functions, such as spam detection, fraud prevention, and improved operational efficiency. Automated systems allow us to swiftly identify and address potential risks while enhancing user experience and site security. This processing is performed in strict adherence to privacy and data security standards, ensuring that all automated decisions are fair, transparent, and aligned with PDPA requirements.
• International Data Transfers
  When essential for operational efficiency, user support, or service provision, personal data may be transferred internationally to trusted affiliates, service providers, or data centers located outside Taiwan. To protect users’ privacy, we implement safeguards such as data encryption, contractual data protection clauses, and adherence to cross-border transfer requirements as specified by the PDPA. All international data transfers are conducted with a high degree of caution, ensuring that personal data remains secure and is only accessed by authorized personnel or partners who adhere to our rigorous data protection standards.

These practices demonstrate our commitment to protecting personal data, regardless of where it is processed, stored, or transferred.